Terms And Conditions

Terms and Conditions

Sample policy

Our sample policy is as follows:

• Samples are available for 5 working days and must be available for us to collect thereafter.
• Damage to any part of sample or packaging will result in samples not being accepted for return.
• Clothing must be returned and packed into the original packaging.

Branding Terms and Conditions

Acceptable File Formats: .CDR / .EPS / .AI / .PDF / .FH

• Vector artwork is preferred.
• We accept PC format artwork only.

Tips to help you prepare your artwork

• All fonts must be converted to curves to avoid font substitutions.
• Please include font and size if typesetting is requested.
• Artwork for multi-colour imprints should be sent as a colour separated file (exceptions: digital printing).
• Formats we do not accept: Word files, .gif, .jpeg (under 600dpi), Power Point.
• Upon written approval of layouts please confirm with us that we have received your signoff.
• Fizz Promotions cannot take responsibility for non-delivery of orders if layout approval is not received.
• Branding will only commence once full payment for stock and branding has been received (where a client is not on payment terms) and artwork has been approved.
• If cheques are deposited into our bank account, branding will only commence once payment has cleared (for clients not on payment terms).
• Unfortunately, faxes/emails can and do sometimes go missing. Please confirm that proof of payment has been received by us. Fizz Promotions cannot take responsibility for missed deadlines if payment has not been confirmed with us.
• Reminders will be sent out regularly if we require either approval or payment from you before commencing with a job.
• Delivery dates are quoted from the day after artwork approval and receipt of payment - whichever is later.
• Amendments made to proofs will result in a delay to delivery date. Should you require changes, we will issue a new layout for final proofing before production commences.
• Please note that the layout artist has captured data and human error cannot be ruled out. We urge you to check all details carefully as Fizz Promotions will not be held liable for any errors in sizing, colour, logo’s, spelling or any other mistakes whatsoever once the layout has been approved. Printing will not commence until we have received confirmation that the artwork is correct and approved, please confirm with us that we have received your approval.

Artwork Fees

• Artwork received in the correct format will not be charged for.
• Artwork not received in the correct format will attract a redrawing fee of R300 excluding VAT. This fee will accommodate 2 further changes to the layouts, where after any additional changes will be charged for at R100 excluding VAT per change.
• Branding cancelled after layouts have been generated will be charged for at R100 excluding VAT per layout completed.

General Terms and Conditions

• Once stock has been collected/delivered from/by Fizz Promotions, Fizz Promotions has no control over it. As such we do not accept responsibility for any damages or shortages not reported within 24 hours.
• Whilst every effort has been made to fulfil orders correctly, there may be circumstances (i.e. rush orders), that do not allow us to follow our quality control processes which include counting and checking all stock before delivery, as such we do not accept responsibility for any damages or shortages in these instances.
• The lead time for a layout is approx. 1 day.
• The lead time for a sample is approx. 24hrs.
• The lead time for a printed sample is approx. 3 days from approval of layout.
• The lead time for a branded order is approx. 5-7 days from approval of layout.
• These lead times exclude imported or customized gifts/clothing.
• Important Notice: If you do not request a printed pre-production sample or if you have a rush order and time does not allow for a branded pre-production sample, Fizz Promotions cannot be held liable if you are not satisfied with the end result.
• Amounts quoted on are dependant on branding requirements and quantities and as such if there are any changes to specifications the costs will change too, and we will need to re-quote.

Payment

• In the case of cheques deposited into one of our four bank accounts, stock will not be released until the funds have been cleared in our account.
• We do not accept cash for any orders since having cash on the premises is a security risk.
• We encourage EFT’s and have facilities at our offices to make Internet payments.
• Stock will only be released once proof of payment has been received. We encourage you to pay into our matching bank account ensure that your order is cleared immediately.
• Payments from outside South Africa take between 4 and 7 working days to clear. Orders will only be released once payment has reflected.
• For orders that require branding, branding will only commence once stock and branding has been paid for in full (where a client is not on payment terms).
• Please contact us to confirm that we have received your proof of payment, once payment has been made.
• Fizz Promotions cannot be responsible for missed deadlines if you have not confirmed that payment has been received.

·         For clients on payment terms, the account must be settled on strictly 30 day, if the client fails to pay any amount on the due date, interest shall accrue on the overdue amount at a rate of 2% per month from the day following the due date until payment is made in full.

·         For clients on account, orders over R20 000.00 will require a 50% deposit and the balance to be paid at 30 days, for orders over R100 000 will require a 70% deposit, if the client fails to pay any amount on the due date, interest shall accrue on the overdue amount at a rate of 2% per month from the day following the due date until payment is made in full.

 

Fizz Promotions Cancellation Policy

• Written orders (faxed or by email) constitute a binding contract and are legally enforceable.
• Once an order to the value of R5000 or more has been emailed or faxed, cancellations prior to collection will be subject to a 15% handling and admin fee.
• All orders need to be paid for within 10 working days of invoice and if not paid within this time, will be cancelled with the relevant cancellation fees.
• Branding will not commence until full payment has been received for COD clients. Any orders not paid for within 10 working days will be deemed to have been cancelled, products will be put back to stock and a 15% handling charge will be levied where the invoice value is R5000 or more.
• In the case of cancelled orders where layouts have been done, a layout fee of R100 excluding VAT per layout will be levied, irrespective of whether we are able to meet your deadline or not, unless the branding deadline has been indicated us upon placement of order.
• For customers who are on account, no cancellation of orders will be accepted once final approval of artwork has been received.
• Orders for clients on payment terms may not be cancelled after sitting on our shelves for 10 working days.
• Collected stock may not be returned, unless approved in writing by Management within 48 hours of collection, subject to a 25% handling and admin fee. Please do not return orders without prior written consent from Fizz Promotions Management. Orders returned without accompanying written consent and corresponding invoice will not be accepted by our returns department.
• Once stock of an item that is on special or discontinued has been collected no returns will be accepted, unless said stock is faulty.
• Cancellation fees need to be paid before further orders will be processed.

 

We thank you for reading our Terms and Conditions. Should you have any queries, please feel free to contact us in this regard.